The Long-Term Care Ombudsman Program at ABLE works to uphold the rights of people who receive long-term care by investigating and resolving complaints about long-term care ranging from admission and discharge problems to abuse, neglect and violations of civil rights.

Reporting Elder Abuse

How should you report elder abuse and neglect? Long-term care staff must report abuse and neglect violations according to facility policy. In most long-term care facilities, policy states that staff must report violations to the unit supervisor or administrator. State law requires the facility to report the abuse or neglect allegation to the Ohio Department of Health within 24 hours and complete an investigation within five days of the report.

Family and friends of elderly residents who suspect elder abuse or neglect can protect victims from further harm by reporting it immediately to the proper authorities.

Law Enforcement:

  • Call 911 if there is immediate danger
  • Police Department or Sheriff

Ohio Department of Health Complaint Hotline:

  • 1-800-342-0553 toll-free

Ohio Victims of Crime Compensation Program, Attorney General's Office:

  • 1-877-5VICTIM (84-2846) toll-free
  • 150 Gay Street, 25th Floor, Columbus, OH 43215

To report Medicaid Fraud/Abuse and Neglect, call the Ohio Attorney General:

  • 1-800-642-2873 toll-free

For help resolving complaints of elder abuse and neglect, call to speak with a resident advocate in ABLE's Long-Term Care Ombudsman Program:

  • (419) 259-2891 in Toledo
  • 1-800-542-1874 toll-free