The Long-Term Care Ombudsman Program at ABLE works to uphold the rights of people who receive long-term care by investigating and resolving complaints about long-term care ranging from admission and discharge problems to abuse, neglect and violations of civil rights.

Advancing Excellence

The mission of the Advancing Excellence in America's Nursing Homes Campaign is to help nursing homes achieve excellence in the quality of care and life for the more than 1.5 million residents of America's nursing homes by:

  • Establishing and supporting an infrastructure of Local Area Networks for Excellence (LANEs),
  • Strengthening the workforce, and
  • Improving clinical and organizational outcomes.

The Campaign works to achieve its mission by:

  • Helping nursing homes make a difference in the lives of residents and staff by focusing on eight goals related to its mission,
  • Providing free, practical and evidence-based resources to support quality improvement efforts in America's nursing homes,
  • Providing support to those on the frontlines of nursing home care, and
  • Promoting open communication and transparency among families, residents, and nursing home staff.