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Ombudsman Program

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What is the ABLE Long-Term Care Ombudsman Program?

Improving the quality of life and quality of care for consumers of long-term care is the mission of Advocates for Basic Legal Equality's (ABLE's) Long-Term Care Ombudsman Program. This program is part of a statewide network of programs that act to protect the health, safety, welfare, and rights of long-term care residents and consumers by investigating and resolving complaints, promoting the enforcement of laws and regulations, advising and recommending policy, and educating the public, consumers, providers and policy makers.

Consumers of long-term care include those who:

  • Live in nursing homes;
  • Live in residential care facilities;
  • Live in adult care facilities; or
  • Receive community-based services such as home health nursing or transportation. 


Who can you turn to when you feel your rights as a long-term care consumer are not being met?

The Long-Term Care Ombudsman Program at ABLE works to uphold the rights of people who receive long-term care by investigating and resolving complaints about long-term care ranging from admission and discharge problems to abuse, neglect and violations of civil rights.

Your Ombudsman, or long-term care advocate, can help you:

  • Answer questions about quality of care and services;
  • To talk to the right person so that your wishes and rights are respected;
  • Work with you and the facility to help ensure you receive the best care and services;
  • Find solutions for problems you may have with the facility, your family, guardian, or services outside the facility; or
  • Offer assistance if you have been a victim of a crime.

Call us.

We can help.

To voice a concern or obtain information about long-term care, contact ABLE's Long-Term Care Ombudsman Program.

Please call ABLE's Long-Term Care Ombudsman Program at:

  • Toll-free (800) 542-1874 
  • Toledo (419) 259-2891
  • Fax (419) 259-2880
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