Meet Our Team

Chris is the Director of the Ombudsman Program and is a Certified Long-Term Care Ombudsman. He oversees the daily operations and activities of the Ombudsman Program as required under the enabling law in the Older Americans Act. He also serves consumers and assists our staff in all 17 counties. 

Keri is the Assistant Director of the Ombudsman Program. She is a Certified Long-Term Care Ombudsman Specialist and manages our intake line where she takes complaints from consumers or answers questions about long-term care issues. She also manages and assists the Director with our program's needs in all 17 counties. 

Linda Bert is a representative from our state Ombudsman office working as a regional liaison. She assists our program in both region 3 and 4 in all 17 counties to support with our program's needs. 

Lori is our region 4 Volunteer Coordinator. She is a Certified Ombudsman Specialist. She is responsible for the recruitment and training of volunteers to serve as Certified Ombudsman Associates of the Ombudsman program within the 10-county service area. 

Rachel is our region 3 Volunteer Coordinator. She is a Certified Ombudsman Specialist. She is responsible for the recruitment and training of volunteers to serve as Certified Ombudsman Associates of the Ombudsman program within the 7-county service area. 

Jeff is a Certified Ombudsman Specialist. He serves our consumers in all 17 counties in both region 3 and 4 focusing on home and community-based services and MyCare Ohio. 

Susan is a Certified Ombudsman Specialist. She assists with our intake line taking complaints from consumers or answering questions about long-term care issues. She also serves consumers in Fulton, Henry, Lucas and Wood County. 

Stacey is a Certified Ombudsman Specialist. She serves consumers in Assisted Living communities and Long-Term Care settings in Defiance, Lucas, Paulding, and Williams County. 

Sherhonda is a Certified Ombudsman Specialist. She serves consumers in Assisted Living communities and Long-Term Care settings in both Lucas and Wood County. 

Mackenzie is a Certified Ombudsman Specialist. She serves consumers in Assisted Living communities and Long-Term Care settings in Erie, Lucas and Ottawa County. 

Rebecca is a Certified Ombudsman Specialist. She serves consumers in Assisted Living communities and Long-Term Care settings in Lucas, Sandusky and Wood County. 

Shana is a Certified Ombudsman Specialist. She serves consumers in Assisted Living communities and Long-Term Care settings in Allen, Auglaize, Hancock, Hardin and Putnam County. 

Ada is a Certified Ombudsman Specialist. She serves consumers in Assisted Living communities and Long-Term Care settings in Allen, Auglaize, Hancock, Hardin, Mercer, Putnam and Van Wert County.